Need a quick answer? Here is what you need to know about ordering, shipping, returns, store locations and choosing the right level of heat.
We aim to ship most orders within 24 hours. Orders placed during busy sales or holiday periods may take a little longer.
If an item is unexpectedly unavailable, we will contact you. You can wait for it to arrive, choose a substitute or remove it from your order.
Orders of $85 or more qualify for free shipping in Ontario and Quebec.
Orders of $85 or more shipping to other Canadian provinces and territories receive discounted shipping. The discount varies depending on the destination, and additional charges may apply to remote areas.
Most orders are shipped by Canada Post. If you select and pay for a specific shipping method at checkout, we will use that service.
For orders receiving free or discounted shipping, Chilly Chiles may choose the most economical carrier and shipping method for the destination. This may be Canada Post or another courier
Yes. Faster shipping services are available for an additional charge when offered for your destination. The available options and prices will appear at checkout.
Yes, we ship internationally. Available shipping services and rates are shown at checkout.
If no shipping option appears for your destination, contact us at info@chillychiles.com and we will see what we can do.
For more details, visit our Shipping Information page.
Product quality and customer service have been at the heart of Chilly Chiles since 1993. If your order arrives damaged, incorrect or with another problem, contact us as soon as possible and we will do our best to make it right.
Please include your order number and, if something arrived damaged, a photo of the product and packaging.
Contact us within 14 days if you need to return a product. Returned products must be unopened and in their original, resalable condition.
Customers are responsible for the cost of return shipping. If your original order qualified for free shipping, the actual cost of shipping the order to you will be deducted from your refund.
Please contact us before sending anything back so we can confirm the return details.
Yes. You can visit us at two Ottawa locations:
2130 Robertson Road, Unit 4, Nepean, Ontario
Tanger Outlets Ottawa, Kanata, Ontario
Visit our Store Locations page for current hours and additional information.
You can reach us in any of the following ways:
Yes. Wholesale ordering is available to approved businesses through our separate wholesale website.
Use the Wholesale Application to request access.
We run different promotions throughout the year. Current offers will be shown on the website when available.
The best way to hear about upcoming sales, new products and special offers is to join our email list.
Pepper X is currently recognized by Guinness World Records as the world’s hottest chile pepper, with a tested average heat of 2,693,000 Scoville Heat Units.
It was developed by Ed Currie of the PuckerButt Pepper Company, who also developed the previous record holder, the Carolina Reaper. Pepper X officially claimed the record in 2023.
Scoville ratings are tested averages. The heat of naturally grown peppers varies with genetics, growing conditions, ripeness and other factors.
Chile peppers get their heat from capsaicin. It is concentrated primarily in the placenta or pith—the pale tissue inside the pepper that holds the seeds.
The seeds do not produce most of the heat, although they can become coated with capsaicin from the surrounding tissue.
We use a 1–11 heat scale based on how a sauce tastes and feels compared with the thousands of products we have carried and sampled since 1993.
It is a relative guide, not a direct conversion to Scoville Heat Units. Heat is personal, so tolerance, serving size and what you are eating with the sauce can all affect how hot it feels.
For a complete explanation, read Heat 101: The Basics of Heat & Hot Sauce.
Water does not dissolve capsaicin very effectively and may simply move it around your mouth.
Dairy products such as milk, yogurt or sour cream usually work better. Fatty foods, bread, rice, tortilla chips, sugar or honey may also help soften the burn.
Most importantly, start with a small amount. You can always add more sauce, but you cannot take it back once your mouth is on fire.
We try to reduce waste and use recyclable or biodegradable packing materials wherever practical.
Our starch-based packing peanuts are biodegradable and dissolve in water. They may look a little like cheese puffs, but they are packing material—not snacks. Check your local recycling and waste guidelines when disposing of any packaging.
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