Shipping Information

Chilly Chiles ships across Canada and internationally. We aim to ship most orders within 24 hours, although processing may take a little longer during busy sales and holiday periods.

Available shipping services and rates are shown at checkout.

Free and Discounted Canadian Shipping

Shipping is free in Ontario and Quebec on orders of $85 or more.

Orders of $85 or more shipping to other provinces and territories receive the following discounted rates:

• Manitoba, New Brunswick, Prince Edward Island and Saskatchewan: $6
• Alberta, Newfoundland and Labrador, and Nova Scotia: $10
• British Columbia: $12
• Northwest Territories, Nunavut and Yukon: $40

Additional charges may apply to remote or extended-delivery areas. We will contact you before shipping if an additional charge is required.

Carriers and Delivery Methods

Most Canadian orders are shipped by Canada Post. If you select and pay for a specific shipping method at checkout, we will use that service.

For orders receiving free or discounted shipping, Chilly Chiles may choose the most economical delivery option for the destination. This may be Canada Post, Purolator or another courier.

Express Shipping

Faster shipping services are available for an additional charge when offered for your destination. Available options and prices will appear at checkout.

United States and International Shipping

We ship to the United States and other international destinations. U.S. orders are shipped by Canada Post.

Available international shipping options and rates are shown at checkout. If no shipping option appears for your destination, contact us at info@chillychiles.com.

Out-of-Stock Items

If an item in your order is unexpectedly unavailable, we will contact you. You can wait for it to arrive, choose a substitute or remove it from your order.

Cold-Weather Shipping

From November through March, freezing temperatures can cause liquids to expand and bottles to break during shipping.

When shipping by Canada Post, we may use Card for Pickup so your package is held safely at your local post office instead of being left outside. This reduces the time it may spend in freezing temperatures, but it cannot eliminate the risk completely.

Chilly Chiles and shipping carriers cannot cover, exchange or replace products damaged by freezing.

If you want your package delivered directly to your door despite the weather, add a note to your order confirming that you accept the risk of freezing during transit.

When we believe conditions are too cold to ship safely, we may contact you by email. You can choose to have us hold the order until conditions improve or have it shipped immediately at your own risk.