The Largest Selection Of Hot Sauce In Canada!

You can find us at 3 great locations:

Bayshore Shopping Centre
Nepean, Ontario

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Merrickville,
 Ontario

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Tanger Outlets Mall
Kanata, Ontario

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FAQ/PRIVACY

PRIVACY STATEMENT

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at blair@chillychiles.com or mailing us at:
Chilly Chiles
5530 Manotick Main, Ottawa, Ontario, CA, K4M 1A0
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at blair@chillychiles.com or by mail at
Chilly Chiles
[Re: Privacy Compliance Officer]
[5530 Manotick Main, Ottawa, Ontario, CA, K4M 1A0

Our Guarantee

Our corporate philosophy is based on two simple concepts - product quality and customer service. All products sold by Chilly Chiles are carefully selected and guaranteed to be of the highest quality. If you wish to return a product for any reason, just send it back within 2 weeks in it's original, resellable condition and we will refund the cost of the item. And if there are any other problems - let us know. We will always try our best to keep you happy!


Shipping

Most orders are shipped within 24 hours. If an item is out of stock you will be notified and you can choose to hold the order until the missing item arrives, substitute another item or cancel the item. All orders within Canada are shipped by Canada Post Expedited Parcel. We can quote on faster delivery if required. Shipping is free for orders $75 and over.


How Hot is Hot

 What is the hottest chile pepper in the world?

This keeps changing. Before September of 2006, the Guinness Book of World Records listed the world's hottest chile pepper as the Red Savina habanero. The title then went to the Bhut Jolokia or Ghost Pepper which is 3 times as hot as the the ‘Red Savina,' at 1,001,304 Scoville Heat Units (SHU).Then in February 2012 the New Mexico State University Chile Institute gave the Trinidad Scorpion Moruga a rating of  2,009,231 SHU. For the next year that was the record holder, but of course it can always go hotter. On August 7th 2013, the record was broken by the Carolina Reaper with a maximum scoville rating of 2,200,000 SHU.

 What makes chile peppers hot?

The heat in a chile pepper is caused by capsaicin. Most of the capsaicin is contained by the membrane that holds the seeds. Remove this and your pepper won't be as hot.

 How to stop the burn?

The easiest way to stop the burn is to drink milk, or eat any dairy product. Sorry beer just doesn't work. If your skin is burning try rubbing alcohol.


Scoville Scale

 coming soon

 

Heat Chart